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Troubleshooting guide

Quickly fix technical issues and get back to learning with Climax™. Find answers, tips and support to enjoy your experience without interruption.

I haven’t received any email after my purchase

Having trouble finding our welcome email? Sometimes, email providers like @icloud.com, @me.com, or @mac.com filter our messages. If you registered with one of these addresses and haven’t received anything, just write to us at contact@climax.how. We’ll quickly send you a secure link to access your Climax™ course.

I can't play videos on Climax™

If you’re having trouble watching videos, your browser might be outdated or incompatible with our player. Try updating your browser to the latest version or switch to another modern browser. This simple step usually resolves most playback issues on Climax™ and ensures secure, optimal streaming for all our content.

My issue isn't listed here

If your issue isn't listed, contact us at contact@climax.how and describe your situation. Our team will get back to you as soon as possible.