Learn how we protect your personal data and safeguard your privacy at Climax™.
Privacy policy
When browsing or creating an account on the Site, you are asked to provide us with personal data about yourself, which is collected and processed by Climax™.
For more information, please refer to our General Terms and Conditions, available here: climax.how/terms.
Why are your personal data processed and for what purposes?
Climax™ is committed to providing you with the best possible services, ensuring that our online series is easy to access and matches your expectations. To achieve this, we handle data about how you interact with our Services: this allows us to serve you better, present you with relevant Offers, and measure the success of our advertising initiatives.
We process your data for the following purposes and according to these legal bases:
Purposes
Legal basis
To offer you content and services tied to the Offer you have selected or to your Climax™ account; To manage your subscription and monitor your Offer; To enable you to use your right to request a refund;
Contractual (T&Cs)
Respond to your requests and fulfill our legal and regulatory commitments;
Legal and/or contractual requirements
Fraud detection and prevention, dispute management; Compiling statistics and studies about how our Services are used, including for audience measurement and quality control purposes;
Legitimate interest (protecting Climax™'s rights, understanding your needs)
To build and share audience segments or user profiles based on your Service usage and preferences; To evaluate your level of engagement with ads; To assess your interest in our services and our Site and to enhance them; To offer content recommendations aligned with your interests; To tailor the advertisements you see based on your use of our Services;
Legitimate interest (customizing services and Offers, tracking the effectiveness of our ad campaigns, understanding your needs and refining our offer, promoting Climax™ and third-party services) as outlined in this policy
To send you information via email to keep you informed about our services and commercial offers from Climax™ or from our partners. Legitimate interest in marketing our services and those of our partners, as specified in this policy
What personal data do we process about you?
We collect and process the following information:
- The personal details you share when creating an account on our platform, such as confirmation of legal age, password, location, email address and any information contained in your email username. Please note that your password is securely encrypted and cannot be accessed by us in plain text.
- Order details relating to your purchases on the website, including the product or service acquired and transaction number.
- Your payment data (payment method, card number, expiry date, and security code) is processed exclusively by a trusted payment service provider, not by Climax™, for strict security reasons. We never access this information.
- If you have chosen to save your card, the payment provider collects and stores only the cardholder’s name, the last four digits of your card and its expiry date, always in conditions of complete security.
- Any information you provide when contacting us at contact@climax.how, including conversation content, the nature of your request, refund inquiries, and related correspondence.
- Technical and navigation data such as your IP address, the offers and pages you visit or search, viewed content, and viewing details like number of views or percentage of content watched.
- Data regarding your engagement with emails sent by us, mainly for statistical purposes and commercial offers.
- Information you share publicly by posting reviews on our platform.
- Details about any advertisements from our site that you interact with.
- Information you provide by participating in sales, contests, surveys, or events that we host.
- Any other information you choose to share such as reviews, ratings, or changes to account settings while using our services or related tools.
Do we use cookies?
For statistical analysis and website optimization, Climax™ may use cookies to collect browsing information.
A cookie is a small text file stored on your device by the website's server when you visit. It contains various types of data that allow a server to read and remember information from your computer. Without cookies, some features of our website may not function properly.
To learn more about cookies, please refer to the section What do we mean by 'cookies' or 'tracers'? on the Commission Nationale de l’Informatique et des Libertés (CNIL) website: https://www.cnil.fr/fr/cookies-traceurs-que-dit-la-loi. The CNIL has also produced an explanatory video available here: https://www.dailymotion.com/video/x16lt53_tutoriel-qu-est-ce-qu-un-cookie_tech
If you choose not to accept cookies or decide to delete them, you may not be able to access some features necessary for our Services. Climax™ cannot be held responsible for any limitations or reduced experience resulting from your inability to save or consult cookies.
Cookies themselves do not contain personal data. However, they can be linked with the personal data you share with us, for example, when you place an order. In these cases, you are entitled to exercise your rights according to the terms and conditions outlined in our General Terms of Use and in this Privacy Policy.
You may activate or deactivate cookies at any time. Your browser can notify you when a cookie is being placed and allow you to accept or block it, either for each instance or for all cookies in the future. Please note that rejecting cookies may alter how you access or use our Services, such as viewing certain content or saving your login details. To manage cookies efficiently, we encourage you to review your browser settings to align with your privacy preferences, having considered the purpose of cookies as described above.
How long do we keep your data?
We keep your data in our database only for as long as is necessary for the purposes for which it is to be used, and then archive it with restricted access for a further period in order to meet our legal and/or regulatory archiving obligations, as well as for the duration of any applicable statute of limitations. At the end of this additional period, your personal data will be permanently deleted.
Cookies deposited on your terminal are kept for a maximum of thirteen (13) months from the time they are first deposited on the terminal.
To whom is your data transmitted?
Your personal information may be shared with subcontractors assisting us in delivering our Services, such as those responsible for hosting the website and its data, maintenance, order confirmation emails, secure payments, and more. Where relevant, your data may also be sent to our business partners or third parties involved in advertising activities (such as email campaigns or purchasing advertising space), always in accordance with your rights under data protection laws.
Any subcontractors we work with are carefully selected to meet all legal standards for the protection of personal data. They are granted access only to the information necessary for their services, and they are not authorized to use your data for any other purpose. We make sure that every subcontractor upholds robust security measures to protect your data, maintaining its integrity and processing it strictly in line with applicable regulations.
If you have expressly consented to the commercial use of your data by our partners, we may share user profiles with them. These profiles are generated based on how you use our Services and your areas of interest. All such profiles are pseudonymized, meaning you cannot be personally identified from them. The information is transmitted confidentially and securely. Our commercial partners may then use these profiles to better understand your interests and provide you with targeted advertising on their websites or apps.
No data will be shared for advertising purposes unless you have given prior consent to the use of advertising cookies. You can withdraw your consent at any time by following the instructions outlined in our “Do we use cookies?” policy.
Lastly, your personal data might be disclosed to public authorities, legal professionals, or officials if required by law or regulation. If data is transferred outside of the European Union, we adhere strictly to the safeguards required by the relevant data protection legislation.
What are your rights?
Under the conditions laid down in the applicable regulations on the protection of personal data, you have the following rights:
- the right to obtain confirmation as to whether or not personal data concerning you is being processed, and if so, to have access to it;
- the right to rectify inaccurate or incomplete personal data concerning you;
- under certain conditions, the right to erase your personal data;
- under certain conditions, the right to limit the processing of your personal data;
- the right to portability of your personal data;
- the right to organize what happens to your personal data in the event of your death (retention, deletion, or communication to a designated person);
- the right to object, under certain conditions, to the processing of your personal data.
For more information on your rights with regard to your data, please consult the CNIL website, accessible here: https://www.cnil.fr/.
You may also, at any time, object to the processing of your data for the purposes of commercial prospecting and withdraw your consent to the processing of your data by Climax™ for the purposes of behavioral advertising, navigation analysis and audience measurement.
We also remind you that you have the right to lodge a complaint with the CNIL if you feel that your rights have not been respected.
How to exercise your rights?
To exercise your rights as set out above, you can send us an e-mail at contact@climax.how, providing proof of your identity:
- Specify the subject of your request and the right(s) you wish to exercise.
- State your full name.
- Attach a photocopy of both sides of your identity card or passport, so we can verify your identity.
Climax™ will respond as soon as possible, and at the latest within one month of receiving your request.
To refuse the use of your data for marketing, you can email contact@climax.how or click the unsubscribe link in any of our promotional emails or newsletters.
Climax™ will remove you from our mailing list as soon as possible.
To withdraw your consent for Climax™ to use your data for behavioral advertising, browsing analysis or audience measurement, you can email contact@climax.how or adjust your cookies following the protocols described above.
For more information about personal data, please see our General Terms and Conditions. You can also contact us at contact@climax.how or visit the CNIL website, available here.